![]() ![]() The topics list is a list of the topic markers that appear in the transcript when a topic phrase is identified. The positive and negative lists show of all the detected sentiment analysis markers together with their corresponding phrase. Events panel – Contains three lists (topics, positive, and negative).For more information, see the View who is talking during a voice interaction section in the Work with a voice transcript page. The speaker can be a Customer, IVR, ACD, agent, conference, or voicemail. Speaker identification – Speakers are identified throughout the transcript.The timestamp enables you to easily find when a phrase was said. Timestamps – Transcripts include a timestamp for every speaker utterance.Search – Transcripts include a local search option that enables you to quickly find exactly what you want within the transcript. ![]()
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